BELVS Support
Return and Refund Policy
If your gear is not right, we make it right. You have 30 days to return or exchange, and our process is built to be effortless.
30 Day Returns
A full 30 days from delivery to change your mind.
Easy Exchanges
Wrong size? We prioritize exchanges and ship the new size fast.
Fast Refunds
Refunds issued within 5 to 10 business days of approval.
Our 30 Day Promise
You can return any eligible item within 30 days of the delivery date for a refund or exchange. We built BELVS on trust, and that includes standing behind every product after it leaves our hands.
Eligibility
To qualify for a return or exchange, items must be:
- Unworn and unwashed, beyond trying on for fit
- Free of marks, odors, deodorant stains and pet hair
- In original condition with all tags attached
- Returned in or with the original packaging where possible
Items We Cannot Take Back
For hygiene and safety reasons, the following are final sale and cannot be returned unless faulty: underwear, socks, and any item marked as final sale at checkout. Gift cards are also not refundable.
Exchanges
Need a different size or color? Email us with your order number and the size you need. As soon as your return is on its way back with valid tracking, we prepare your exchange for dispatch so the wait is as short as possible. Exchanges are always free of restocking fees.
Refund Timeline
- We inspect your return within 2 business days of it arriving.
- Once approved, your refund is issued to your original payment method.
- Funds typically appear within 5 to 10 business days, depending on your bank or card provider.
Heads up: original shipping costs are not refundable unless the return is due to our error or a faulty product. Return shipping is paid by the customer unless the item arrived damaged or incorrect.
Damaged or Faulty Items
If your order arrives damaged or with a manufacturing fault, contact us within 48 hours of delivery with photos of the item and the packaging. We will replace it free of charge or refund you in full, including shipping. No need to send the faulty item back unless we ask. Every claim is also covered by our Quality Guarantee.
Wrong Item Received
If we sent you the wrong product, that is on us. Email us with a photo and your order number and we will ship the correct item immediately at no cost, with a prepaid return label for the incorrect one where available.
How to Return
- Email info@belvs.de with your order number and the reason for your return.
- Our team confirms eligibility and sends you the return address and instructions within 24 hours.
- Pack your items securely and ship them with a tracked service. Keep your proof of postage.
- Once your return arrives and passes inspection, your refund or exchange is processed immediately.
Return Questions
Can I return sale items?
Discounted items can be returned under the same 30 day policy unless they were clearly marked as final sale at checkout.
Do I pay for return shipping?
Yes, unless the item arrived damaged, faulty or incorrect. In those cases the return is on us.
My refund has not arrived yet. What now?
First check with your bank, as processing can take up to 10 business days. If it still has not appeared, contact us and we will trace it with our payment provider.
Need help?
Start your return
One email is all it takes. Include your order number and we will handle the rest within 24 hours, Monday to Friday.
Email info@belvs.de