Frequently Asked Questions

Everything you need to know about shipping, returns, sizing and more. Can't find your answer? Contact us.

Shipping

Where do you ship?

We ship worldwide. Delivery times and costs vary by destination and are calculated automatically at checkout.

How long does shipping take?

Standard delivery typically takes 3–5 business days. You'll receive a tracking link by email as soon as your order is dispatched.

Do you offer free shipping?

Yes — free shipping on all orders over $50.00. Orders below that amount incur a flat shipping fee shown at checkout.

Can I track my order?

Yes. You'll receive a tracking email once your order ships, and you can check status any time on our Track Order page.

Returns

Can I return an item?

Yes — we offer 30-day hassle-free returns on all unworn, unwashed items in their original condition with tags attached. To start a return, email info@belvs.de with your order number. Full details in our Return Policy.

How long do refunds take?

Refunds are processed within 5–7 business days of receiving your returned item, issued to your original payment method.

What if my product arrives damaged?

Email info@belvs.de with your order number and photos of the item, and we'll make it right with a replacement or full refund.

Can I exchange for a different size?

Yes. Email us with your order number and the size you need — we'll arrange an exchange subject to stock availability.

Orders

Can I cancel my order?

If your order hasn't been dispatched yet, yes. Email info@belvs.de as soon as possible with your order number. Once shipped, you can use our 30-day return process instead.

Can I change my shipping address?

Contact us immediately after ordering — we can update the address any time before the order is dispatched.

Sizing

How do I find my size?

See our full Size Guide with measurements for all men's and women's products. All BELVS products fit true to size — size up if you prefer a relaxed fit.

Are your leggings true to size?

Yes. BELVS leggings fit true to size with a compressive, sculpting feel. If you're between sizes, take your usual size for a performance fit or size up for extra comfort.

Do the leggings roll down during workouts?

No. The wide high-waist band is designed to stay in place throughout your entire session, no matter the intensity.

Products

Are your products squat-proof?

Yes — all BELVS leggings are tested for squat-proof opacity and will not become see-through during exercise.

Are your products sweat-wicking?

Yes. Every fabric features moisture-wicking technology and four-way stretch to keep you dry and moving freely through the hardest sessions.

What materials do you use?

Depending on the product, our fabrics are 85–92% polyester or nylon with 8–15% elastane or spandex, with flatlock seam construction. Full composition is listed on each product page.

How do I care for my BELVS activewear?

Machine wash cold on a gentle cycle. Hang dry where possible — avoid tumble drying at high heat. Do not bleach or iron directly on printed areas.

Payments

Which payment methods do you accept?

We accept all major credit and debit cards plus the express options shown at checkout, such as PayPal, Shop Pay, Apple Pay and Google Pay where available in your region.

Is checkout secure?

Yes. All payments are processed through Shopify's SSL-encrypted, PCI-compliant checkout. BELVS never stores your card details.

Discount Codes

Can I combine discount codes?

Only one discount code can be applied per order. The code field is available at checkout.

My discount code isn't working — what should I do?

Check the code's spelling, expiry date and any minimum order requirements. Still stuck? Email info@belvs.de and we'll help.

Account

Do I need an account to place an order?

No — guest checkout is fully supported. Creating an account simply makes it easier to track orders and check out faster next time.