BELVS Support

Shipping Policy

Every BELVS order is packed with care and shipped with full tracking. Here is exactly what to expect from checkout to your front door.

BELVS · Believe In Yourself · Last updated July 2026

Processing Times

Once your order is confirmed, our team prepares it for dispatch within 1 to 2 business days. During launches, restocks and peak seasons, processing can take up to 3 business days. You will receive a confirmation email the moment your order is placed and a second email with tracking as soon as it ships.

Delivery Estimates by Country

Estimates below are in business days and begin once your order has been dispatched.

Order Tracking

As soon as your order ships, you will receive an email with your tracking number and a direct link to follow your parcel in real time. You can also track any order on our Track Your Order page. Tracking usually becomes active within 24 to 48 hours of dispatch.

Shipping Partners

We work with trusted international carriers including DHL, UPS and local postal services in your destination country. The carrier is selected automatically to give you the fastest and most reliable route for your address.

Customs and Duties

Orders shipped outside the European Union may be subject to import duties, taxes or handling fees charged by your local customs authority. These charges are set by your country, are not included in our prices and are the responsibility of the customer. We are unable to predict or control them. If you refuse a delivery because of customs fees, return shipping costs and any fees charged to us may be deducted from your refund.

Lost Packages

It is rare, but it happens. If your tracking has shown no movement for 10 business days, contact us at info@belvs.de with your order number. We will open an investigation with the carrier immediately. If your package is confirmed lost, we will send a free replacement or issue a full refund. Your choice.

Delayed Deliveries

Carriers occasionally experience delays due to weather, customs checks or high seasonal volume. If your order has exceeded its estimated delivery window by more than 5 business days, reach out and we will chase it for you. You will never be left guessing.

Incorrect Addresses

Please double check your shipping address at checkout. If you spot a mistake, email us within 2 hours of placing your order and we will correct it. Once an order has been dispatched, the address can no longer be changed. If a package is returned to us because of an incomplete or incorrect address, we will contact you to arrange reshipment. A reshipping fee may apply.

Split Shipments

To get your gear to you faster, orders with multiple items may occasionally ship in separate packages. Each package has its own tracking number and you will never pay extra shipping for a split delivery.

Shipping Questions

Do you ship worldwide?

Yes. BELVS ships to most countries worldwide with full tracking on every order.

When will my tracking number arrive?

Your tracking number is emailed as soon as your order is dispatched, usually within 1 to 2 business days of purchase.

My tracking has not updated in days. Is something wrong?

Usually not. Parcels moving between countries or through customs can go quiet for a few days. If there is no movement for 10 business days, contact us and we will investigate.