BELVS Support
Track Your Order
Your gear is on its way. Here is how to follow it every step of the journey, and what to do if the journey looks like it has paused.
How Tracking Works
- Order confirmed: you receive a confirmation email the moment your order is placed.
- Order dispatched: within 1 to 2 business days, your gear ships and you receive an email with your tracking number and link.
- In transit: your tracking page updates at every carrier scan, from our warehouse to your city.
- Out for delivery: the final scan before your package arrives at your door.
When Do Updates Appear?
Tracking usually becomes active within 24 to 48 hours of dispatch, once the carrier performs its first scan. After that, updates appear each time your package passes a sorting facility, border point or delivery hub. International parcels can go quiet for 2 to 4 days while moving between countries or clearing customs. That is completely normal.
Delivery Timelines
Germany
2 to 5 business days after dispatch
Europe
4 to 8 business days after dispatch
United States
7 to 14 business days after dispatch
Rest of the World
10 to 20 business days after dispatch
If Your Tracking Stops Updating
Give it a little time first. Quiet periods of a few days are routine, especially around customs. If your tracking shows no movement for 10 business days, or your order has exceeded its delivery estimate by more than 5 business days, email info@belvs.de with your order number. We will open an investigation with the carrier and keep you updated until it is resolved. If a package is confirmed lost, you get a free replacement or a full refund.
Can't find your tracking email? Check your spam folder and search your inbox for BELVS. Still nothing? Send us the email address you used at checkout and we will resend it.
Tracking Questions
My tracking says delivered but I have no package. What now?
Check with household members, neighbors and your building's mail area first. Carriers sometimes mark packages delivered a few hours early. If it has not appeared within 48 hours, contact us and we will take it from there.
Can I change my delivery address after dispatch?
Once a package has shipped we cannot change the address, but many carriers let you redirect a delivery through their own website using your tracking number.
Need help?
We will find your package
Send us your order number and we will chase your delivery until it is in your hands.
Email info@belvs.de